At the OEB MidSummit, a consensus stressed the urgency to develop the uniqueness of (human) professionals. Our training on Family Centered Care addresses crucial skills such as empathy.
Involving patients and family members in a conversation about hearing aid outcome can lead to the sharing of divergent views. Are you comfortable handling this?
Family are the key communication partners of the person with hearing loss – don’t waste this resource.
What attracted you to the field? The technology? The human contact? Or the statistics that showed that it is one of the least stressful professions?
Opening a can of worms: (1) asking a simple question that unexpectedly brings up many complications; (2) a therapeutic strategy to help patients and family members understand and support each other.
It is always great to have further evidence behind the tools we create.
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