Talking about Roger™ – Part 2

Welcome to the second installment of our series on Roger technology. If you missed the first post, check it out for an overview of what Roger is and how it works.

Now that you’re familiar with Roger’s benefits, let’s discuss who can benefit most from this technology and how to introduce it to your clients.

Who is Roger for?

Roger technology is a versatile solution designed to benefit a wide range of individuals with varying degrees of hearing challenges and communication needs, including:

• Hearing aid, cochlear implant, and BAHA users: Roger is compatible with almost any hearing device.

• Individuals with any degree of hearing difficulty: Roger is suitable for all levels of hearing loss.
  Did you know that Roger is fit over all degrees of hearing loss, with over 1/3 of people having a moderate hearing loss?¹
  
• People with unilateral hearing loss: Roger is a top non-surgical intervention.
  In a comparison study, Roger was the best performing non-surgical intervention for children with unilateral hearing loss.²
  
• Professionals concerned about productivity: Roger allows people to actively participate and engage in more activities and meetings.
  54% of Roger users are of working age.¹

• People struggling with speech in noise: Roger significantly improves speech understanding.
  Roger can provide a significant SNR boost compared to hearing aids alone.²
  
• Individuals withdrawing from social situations: Roger enhances group conversations in noise.
  Roger significantly improves the listening experience of group conversations in noise for older adults compared to hearing aids alone.³
  
• Those wanting clearer TV sound: Roger On can double as a TV streamer when used at home with the TV dock.
  Roger On provides increased clarity with TV or multimedia.

Let’s not forget about the well-being benefits for every client!
Roger* significantly improves the cognitive, emotional and physical consequences of listening for users, compared to listening with hearing aids alone.⁴ 

*A Roger system consists of a Roger microphone and a Roger receiver associated with a compatible hearing device 

When to discuss Roger with clients

You can introduce this technology at various stages of your client’s hearing journey. In fact, bringing it up early allows more opportunities to tailor its benefits to their specific needs. Here’s how:

• Before they see you

Incorporate remote microphone systems into your advertising and in-clinic materials so clients are aware of the options when they first search for your clinic or walk by. This can help differentiate your practice and encourage clients to ask about these solutions. Consider using open days, loan devices, or brochures in the waiting room to spark curiosity and make the conversation easier.

• During your appointments

Does the client’s audiological profile justify the use of a remote microphone system? Instead of relying solely on a pure-tone audiogram, use speech-in-noise tests like Quick-SIN or LiSN-S to provide objective recommendations. Previous medical history, such as auditory processing issues or traumatic brain injury, may also indicate the need for additional SNR benefits.

Does the client’s listening environment justify additional support? Use simple questionnaires like the Hearing Handicap Inventory (HHI), Client Oriented Scale of Improvement (COSI), or the Family Oriented Communication Assessment and Solutions (FOCAS) tool to identify difficulties with hearing in noise or at a distance.

• After-care service

Years after a successful hearing aid fitting, some clients may still struggle with hearing in noise. This is an ideal moment to reintroduce the benefits of remote microphone technology. Offering an in-office demo becomes easier if you’ve discussed it at their fitting. This approach shows clients they don’t need to invest in new hearing aids and can instead enhance their existing devices, building trust in you as their hearing expert.

How to demonstrate Roger

The demo experience is a crucial part in talking about Roger – because we know hearing is believing. The Roger difference is one of the most drastic changes you see, and we know that people who use Roger have high satisfaction: 

• 82% of users find their Roger microphone easy to use,⁶ 
• 86% of Roger users state they communicate, participate, and contribute to meetings more effectively.⁶ 
• 90% of Roger users would recommend Roger to their friends and family.⁷ 
• 100% of participants preferred using a Roger system compared to hearing aids alone.⁸ 

In as little as 3 minutes you can showcase the three most popular modes of Roger. You’ll immediately see the delight on your clients face when they can hear clearly in those previously difficult listening situations. See our three-minute demo guide on how to easily demonstrate Roger in your clinic

Summary

As hearing care professionals, it’s our responsibility to provide clients with all the necessary information, including where Roger can complement their hearing aids. This empowers them to make informed decisions about their hearing care.

Next time, in our final installment of How to Talk About Roger, we’ll explore how to position Roger as an integral part of your clients’ overall hearing solution right from the start, rather than as an afterthought if hearing aids fall short. Stay tuned!

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References 

1. Drexler, J. (2018). Come closer, I can’t hear you. Phonak Audiology Blog. Retrieved September, 2025.

2. Thibodeau, L. (2014). Comparison of speech recognition with adaptive digital and FM wireless technology by listeners who use hearing aids. American Journal of Audiology, 23(2), 201-210 

3. Griffin, A. M., Atri, A., Licameli, G., & Stiles, D. J. (2023). Effect of Hearing Device Use on Speech-in-Noise Performance in Children with Severe-to-Profound Unilateral Hearing Loss. Ear and Hearing, 44(3), 588-602 

4. Ishida, I., Pichora-Fuller, M., Edgett, L., Voss, S. C., Paccioretti, D., Trusler, A., Liu, Y., Cui, M., & Qian, J. (2022, August 10-14). The effect of a Remote Microphone Technology on the group listening experience of older adults. IHCON, Lake Tahoe, United States. 

5. Picou, E. M. (2020). MarkeTrak 10 (MT10) Survey Results Demonstrate High Satisfaction with and Benefits from Hearing Aids. Seminars in Hearing, 41(01), 021– 036. 

6. Taphuntsang, D. (2019). Market Research ID 1299. Please contact marketinsight@phonak.com if you are interested in further information 

7. Sonova proprietary research. (2019). Project ID #1299. Please contact marketinsight@phonak.com if you are interested in further information. 

8. Lejon, A. & Smith, C. (2020). Speech improvement using Roger NeckLoop with different brands of hearing aids. Phonak Field Study News. Retrieved from www.phonak.com/evidence