Phonak Infinio Ultra: Connectivity that works, no matter what the device

In today’s world, so much of daily life revolves around connected devices, and hearing aids need to keep pace. For our clients, seamless connectivity means streaming calls, music, or TV as naturally as they would with earbuds or headphones. Research shows that most consumers now expect Bluetooth® capability as a standard feature in hearing technology.¹

And this isn’t just about convenience; connectivity helps reduce stigma by making hearing aids feel like familiar consumer tech that people already use and enjoy.²

For us as clinicians, two aspects are crucial:

• A robust wireless performance, which translates into fewer troubleshooting calls, smoother onboarding with Bluetooth devices and myPhonak, and expanded opportunities for remote support.
  
• Universal connectivity, enabling each client to connect their Bluetooth-enabled smartphone to their hearing aids.

When connections simply work, everyone benefits. Clients gain independence and satisfaction while we improve efficiency and confidence in delivering care.

To illustrate these advantages in practice, the next sections outline the main improvements in connectivity introduced with Infinio Ultra and Virto Infinio-R.

One-step pairing

Pairing hearing aids with phones used to be somewhat complex because clients often had to establish separate connections for audio streaming and app control, which could cause confusion.

With the Phonak Infinio Ultra platform’s one-step pairing process, this complexity is minimized. Clients follow guided instructions within myPhonak tailored specifically for their device; left and right hearing aids appear as a single entry on their phone’s Bluetooth list, removing frustration caused by multiple listings.

For clinicians, this means faster setup during fittings and fewer client questions about connectivity issues. Simplifying pairing builds client confidence from day one while reducing common frustrations that can impact satisfaction.

The Phonak difference in Universal Connectivity

Powered by our advanced ERA chip, Phonak devices make staying connected simple. Clients can link up to eight compatible devices at once — smartphones (iOS & Android), laptops, TVs, and tablets, and even stream from multiple sources simultaneously.

Phonak’s universal connectivity combines Bluetooth Classic and Bluetooth Low Energy (LE) technologies:

• Bluetooth Classic ensures reliable audio streaming with virtually any phone brand. Its proven interoperability, robust pairing, and mature codecs make it ideal for clear, consistent performance across billions of devices.
  
• Bluetooth LE supports low-power data exchange (for instance, connecting to the myPhonak app or NOAHLink Wireless during a fitting session, enabling seamless switching between phone calls and music streams).

Connectivity is now more stable and far-reaching, with up to twice the range of previous generations. Clients can enjoy uninterrupted streaming, even in busy streets or crowded rooms.

And with RogerDirect™ integration, connecting to Roger microphones is effortless, no extra devices or cables required.

Together, these innovations create a complete ecosystem that enhances client satisfaction, shortens fitting time, and reduces troubleshooting, allowing clinicians to focus on what matters most: personalized care.

Key highlights of the myPhonak app

The latest version of the myPhonak app complements Infinio Ultra by offering:

• Step-by-step pairing tutorials for easier setup
• Simple management of simultaneous connections
• Option to disable streaming while keeping a Roger connection
• “Find My Hearing Aids” feature for added security

These enhancements can give clients greater control over their hearing experience while streamlining clinical workflows through effective remote support tools.

Want to learn more about how Infinio Ultra supports both clients and clinicians? You can find additional details on the Phonak product pages.

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References

1. Committee for Communication Access America (2024). Consumer preferences on assistive communication technology [Report]. https://www.ccaa.name/Report_Final.pdf
2. Maidment, D. W., & Amlani, A. M. (2020). Argumentum ad ignorantiam: Smartphone-connected listening devices. Seminars in Hearing, 41(4), 254–265.