Faces of Audiology

Bradley Stephenson

Manager Claim Substantiation bei Phonak

Based at Phonak HQ in Stäfa, Switzerland

Focus: Leveraging his more than 20 years of experience as a clinician and working in the hearing care industry, Brad manages a multifunctional team responsible for marketing claims substantiation, clinical affairs, clinical research management, audiological training and education.

Tennis ace and music lover

Bradley on

“I’m really driven to use experiences to help clinicians do a better job. I have realized that I can help even more people by helping professionals who will work with patients every day.”

I am a person that likes a good challenge because it requires me to look creatively at a solution. As a clinician, one of the things I enjoyed most was just listening to each of my patients and trying to find the right outcome. I think it’s interesting what can learn from people if you really take the time to listen.

I am a horrible singer. I did take lessons, but it didn’t have a big impact. However, I love the sound of music. I love the way music makes me feel. I love the creativity. I just like everything about it. For me, there is nothing better than just sitting back and listening to music.

I’ve always had a passion for the game of tennis, and one of my learnings on the court has greatly influenced how I approach my professional life. When I started taking tennis lessons, I learned that there were three factors that impact racquet swing: pathway, speed, and angle. My coach’s advice was to focus on improving one factor at a time. I recall his exact words, “Perfect one skill before you move on!” I followed this advice and it served me well on the court. Years later, I have a similar approach with my team at Phonak – I encourage focusing on one deliverable at a time (the one which has the biggest impact) and ensuring it is well done before moving on. I have learned that accomplishing single successes in the right direction, delivers significant benefit over time.

Studies and publications (selection)

  • Phonak Field Study News: The Phonak rechargeable hearing solution. by B. Stephenson et al.

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  • Phonak Field Study News: Big Data – Insight into AutoSense OS™. by A. Biggins, B. Stephenson, M. Senn, D. Meier

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Articles by Bradley